Evaluating Performance and Satisfaction of Bus Raid Transit Using the Hybrid T2NN-APPRESAL Method

Abstract

There are many factors that affect the environment in general, the most important of which is climate change as well as population growth. To preserve the environment, researchers seek to find the best ways and solutions to preserve the quality of the environment through the use of renewable energy to reduce emissions resulting from other energies as well as provide a good life for people in light of population density. The high One of these solutions is bus rapid transit (BRT). It's a public transportation system that uses dedicated lanes to provide fast, efficient bus service. BRT systems often feature stations with elevated platforms for easy boarding, prepayment systems to speed up boarding, and traffic signal priority to keep buses moving smoothly. BRT is designed to offer many of the benefits of light rail or subway systems at a lower cost and with more flexibility. It's commonly implemented in cities around the world as a way to improve public transportation and reduce congestion. The term "BRT" is mainly used in the Americas and China, while in India, it is called "BRTS," and in Europe, it is often referred to as a "busway" or "BHLS." This paper seeks to analyze the BRT system based on its features according to the user’s satisfaction using the Approach for Preference, Performance and Ranking Evaluation with SAtisfaction Level (APPRESAL) method to overcome the problems of multi-criteria decision-making (MCDM) methods that lack in dealing with user satisfaction as well as the influence of factors on the analysis under the type-2 neutrosophic numbers (T2NN) environment to overcome ambiguity and uncertainty resulting from the collected data.