This procedure outlines how to file complaints regarding NSWA or editorial staff content, processes, or policies. Complaints provide opportunities for improvement, and we aim to respond quickly, courteously, and constructively while ensuring fairness to both parties.
Please send complaints directly to contact@sciencesforce.com. Complaints are handled confidentially by the complaints team. If necessary, complaints can be escalated to a more senior team member, an executive editor, and, ultimately, the editor-in-chief, whose decision is final. If the complainant remains unhappy, they may complain to an external body. Complaints that are not under the control of The NSWA's editorial staff will be sent to the relevant heads of departments within Sciences Force Publisher.
All complaints will receive a formal acknowledgment within two working days. An interim response will be given if a full reply cannot be provided within two weeks. Further provisional responses will be delivered until the complaint is resolved.